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Service Contract
You manage your business; let us manage the complexity of your network. Our
Service Contracts do just that and best of all require no long term
commitment or large capital outlay on your end to get started. Instead
you subscribe on a quarter-to-quarter (3 month increments) basis
allowing us to demonstrate the value of our offering without "locking
you in."
The objectives of the Service Contract:
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To maintain a secure, reliable, network infrastructure that can adapt quickly to changing business requirements.
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To reduce the complexity of managing your own network internally.
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To stabilize budget and help maintain the total cost of ownership
What you receive from the Service Contract:
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Dedicated Support Team
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One primary network engineer
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One or more secondary (backup) network engineers
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24X7 dispatch team to coordinate tasks
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Guaranteed On-Site Response
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Remote Network Administration
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Routine Maintenance Visits
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Removal of all dust from inside of computer and peripherals.
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Wash all outside surfaces of computer console.
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Secure all internal and external computer cables.
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Optimize system configuration and resources for maximum performance.
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Remove any device conflicts and system lags.
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Update virus definitions and run scans.
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Check for spyware and remove.
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Install latest operating system updates and security patches.
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Update hardware and software inventory asset worksheets.
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Diagnose computer hardware components to ensure they are working properly.
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Free on all labor services incurred for life of service contract.
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Up to 10% discount on all parts for any computer hardware,
software replacement and/or upgrade materials available for purchase
thru Addar distribution channels.
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Task Documentation Reports
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All work performed by us will be documented and provided to you with each invoice for your records.
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All computer hardware and software changes we make will also be reported and updated in the asset inventory work sheets.
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